Frequent questions

How much does shipping cost and how long does it take to arrive?

We detail the shipping costs below.

For more information consult the device Terms and Conditions of Purchase .

1. FREE shipping for purchases over €70 in 48/72 hours.
2. Standard Shipping: receive your order in 48/72h at only €4.95 for orders under €70.
3. Express Shipping: receive your order in 24 working hours for €7.95.

Standard Shipping: receive your order in 48/72h for €8.03 (It is essential to indicate your DNI Number)

Standard Shipping: €29.38 delivery in 48h / 72h (it is essential to indicate the DNI Number)

Standard Shipping: Receive your order in 48/72h for €22.22 (it is essential to indicate your DNI Number)

Can I pick up my order in store?

Clear! And we'd love to meet you.

How can I check the status of my order?

In the orders section of your registry you can check the status of the shipment.

Do you make custom dresses?

Yeah! For brides, guests, bridesmaids, children of arras... Do not hesitate to contact us or request your appointment .

How can I personalize my headdress or hat?

Write us an email and we will tell you how to personalize your headdress, hat or any accessory in which you are interested.

How can I contact customer service?

You can contact us through our email or through the contact form .

Can I make a return?

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to return it, the return postage will be at your expense.

The return of items made to order and/or made to measure, including personalization, will not be accepted. The return of accessories is also not allowed: earrings, bags, wallets, necklaces, masks, headdresses, hats... They do not have the option of exchanges or returns, for reasons of hygiene, health and use.

To request your return you must send an email within a maximum period of 14 calendar days from the date of delivery of your order to explaining the reason and indicating the order number. Do not forget to put RETURN in the subject of the same and as soon as we receive it we will indicate the step to follow.

It is very important that you return the product(s) for return or size exchange in perfect condition, and with the original label. Once we receive the products and verify that all the above conditions are met, the return of the product will be accepted and the amount will be refunded according to the method of payment made, and where appropriate, the shipment of the new product without penalty. some at your expense, but assuming the direct cost of returning the product.

You will receive a refund of the amount within a maximum period of 20 days from the receipt of the exchange or return product in our store.

If you have questions about how to make a return or change the size, send us an e-mail boutique.encarnació .